Corval LLC Website Privacy Policy

Last Updated: April 1, 2021

At Corval LLC (“Corval”, “we” or “us”) we place the highest importance on respecting and protecting the privacy of our customers. We want you to feel comfortable and confident when using our website at https://corval.io (the “Site”) or using our products and services (the “Services”). Therefore, we would like to share with you the following principles that govern our practices with respect to the collection and use of your information in connection with your use of our Site and the Services. This policy applies to information collected from voluntary use of this website from individuals including but not limited to clients, employees, vendors, and job applicants. Throughout this policy, we refer to information that personally identifies you as “Personal Information.” This policy is based on the privacy and data protection principles applicable to the countries in which Corval operates as set forth by the United States Department of Commerce. By submitting Personal Information to us, you are expressly and voluntarily accepting the terms and conditions of this privacy policy.

1. Changes to this Privacy Policy
We will update this privacy policy when necessary to reflect changes in our Services as well as to comply with applicable laws, rules and regulations. When we post changes to this policy, we will revise the “last updated” date at the top of the policy. If there are material changes to this policy or in how Corval will use your personal data, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy policy to learn how Corval is using and protecting your information. Visiting or using the Site or using the Services after a notice of changes has been sent to you or published on our Site shall constitute consent to the changed terms and practices. Unless stated otherwise, our current privacy policy applies to all information that Corval has about you and your account.

2. You Can Contact Us
If you have privacy-related questions that are not addressed here, please write us at: privacy@corval.com.

3. Your Consent
By visiting this website, you are agreeing to share the information embedded in your web browser such as the IP address of your computer, browser type, and ISP. As this information is not defined as personally identifiable information, this information is gathered without further necessity of consent nor ability to update, modify, or delete.

By submitting information, including Personal Information, to us, you are expressly and voluntarily accepting the terms and conditions of this policy. For example, your voluntary completion of any form requesting data from Corval or supplying Corval with your resume or other documents containing personally identifiable information is an implicit consent to share this information with Corval.  You have the right to withdraw your consent to our collection and use of your information by notifying us at privacy@corval.com,but your withdrawal of consent will not be retroactive.

4. Information We Collect.

Generally. By visiting or using our Site or using our Services, you voluntarily and willingly provide us with certain information, including Personal Information, which we collect in connection with you use of the Corval Site and our Services to you. Personal Information refers to information about you that can be used to contact or identify you, and information on your visit to and activities at our Site and through usage of our Services. When we ask you for information, we will tell you, or it will be clear, what we need to know to fulfill your request. We will also tell you how we will use the information we are asking for.

Personal Information. Personal information that we collect may include, but is not limited to, your name, phone number, the email address you supply to us and the physical address you supply to us. Personal Information may also include information you supply to us concerning your preferences and interests expressed in the course of visiting or use of our Site and using the Services. Personal Information may also include information you supply to us concerning your preferences and interests expressed in the course of use of our Site and Services. For example, we collect Personal Information when you purchase a product, contact us for customer or technical support, or participate in promotions. From time to time in the future, we may offer additional products, features, services and promotional opportunities that would require you to submit Personal Information to us in order to participate. If you are unsure whether you would like to provide information to us and/or having your information used as permitted in this Privacy Policy, you should not register on our Site or you should cease using the Services.

Analytics Information. We and our analytics providers collect and store analytics information when you visit our Site and/or use our Services to help us improve our Site and our Services.

On our Site. We collect web browsing behavior information through a combination of HTTP beacons and cookies. Analytics information also consists of data we collect as a result of running queries against aggregate clickstream data of the Site for the purpose of understanding degree of interest in content served on the Site as well as usability of the Site. Clickstream data is aggregated data about usage of the Site that does not contain Personal Information.           As of the date this policy went into effect, on our Site we use Google Analytics as an analytics provider.  In providing analytics services to us, Google will access and use identifiers such as cookies and app instance IDs to measure user interactions with our Site and to give us a sense of where in the world users of our Site come from. To learn more about the privacy practices of Google Analytics, refer to Google’s Privacy Policy and Principles at https://policies.google.com/privacy?hl=en .  We also use HubSpot’s tools to provide us with analytics with respect to our Site, to help us with our automated marketing efforts and to provide our customer service hub. In providing these services to us, HubSpot will access and use to your Personal Information. To learn more about the privacy practices of HubSpot with respect to the HubSpot products and services we may use, refer to HubSpot’s Product Privacy Policy at https://legal.hubspot.com/product-privacy-policy.

Our Services. Some of our third party service providers send information about the version of the products on your systems (“System Information”) to us. System Information includes information about (i) the server environment in which the product is operating:  OS type and version, language and locale settings; (ii) user client information, for example: browser type and version, native client type and version, and client device specifications (e.g. screen resolution, OS version, device type, etc.). 

5. How We Collect Information
We collect your information in the following ways:

Log Files. We may collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files, when you visit our Site There is also information about your computer hardware and software that is automatically collected by analytics providers. This information may include, but is not limited to, your computer’s Internet Protocol address, browser type, the web page you were visiting before you came to our site, information you search for, domain names, access times and referring website addresses. We may also collect information about the fact that you use certain features and functionality and your responses to our surveys and research initiatives. This information is used by us for the operation of our Site, to maintain quality of our Site, and to provide general statistics regarding use of the Site. For these purposes, we do link this automatically- collected data to Personal Information such as name, email address, address, and phone number.

Cookies. Like most websites, we use “cookies” and web log files to collect information to track site usage and trends, to improve our service, and to deliver a customized experience when you visit our Site. A cookie is a small data file that is placed on your computer, mobile phone or other device by a web server and enables us to recognize you when you return to our site or log into our service. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time – for example, when you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized. We may use “persistent cookies” to save your registration ID and login password for future logins to the Site. We may also use “session ID cookies”, which expire after a short period of time or when you close your browser. Session ID cookies are used to identify a particular visit and are used to enable certain features of the Site, to better understand how you interact with the Site, and to monitor aggregate usage and web traffic routing on the Site. We set a cookie and use local storage in your browser that contains information that we use to identify you for the functional site features described below with respect to our current third party vendors. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites. We keep track of the pages you visit on the Site, in order to determine what parts of our Site are the most popular. This data is used to deliver customized content on the Site to visitors whose behavior indicates that they are interested in a particular subject area.

While Browsing our Site. We use vendors that may collect Personal Information on our behalf. Please see the list of vendors that we currently use and how they may access and use your data, including links to their respective privacy policies at the end of this Privacy Policy.

Service Providers. We monitor the activity on our Site using common software tools and third party service providers. We collect and track information on use of the Site including referral sources, search terms, network information, IP addresses, computer and browser types, and content viewed. Unless combined with Personal Information, this other data does not personally identify any visitors of the Site. We may also use third party service providers to collect and track statistical information regarding Site activity, and to prevent our servers from being abused.

6. How We Use Personal Information
 We use the information we collect only in compliance with this Privacy Policy.

We may use the information you provide to (i) provide our Site and Services to you and administer your use of our Site and Services, including providing you with technical support, (ii) to communicate with you and fulfill requests you may make, (iii) to provide you with information and announcements with respect to Corval and the Services, (iv) to provide you with further information and offers from us that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on Services offered by us, and (v) for other purposes about which we notify you.

We may also use the information provided by you or obtained through your use of our Site or Services to improve our Site and Services, to customize your user experience, and to better understand your needs and interests. We use information we obtain by technical means for the above purposes as well as to monitor, measure and analyze use of the Site and Services, to generate and derive useful data and information concerning the interests, characteristics and behavior of users of the Site and Services and to verify that visitors to the Site meet the criteria required to process their requests.      We may also use your Personal Information to communicate with you through email, phone and/or text messages, notifications posted in the Services, or on your account to provide you with customer support, notify you of product enhancements, and provide incremental training

We may use your contact information to tell you about our products we think might interest you. If you decide at any time that you no longer wish to receive any such communications, please send an email to privacy@corval.com to unsubscribe.        However, your contact preferences only apply to marketing contacts. If you are also a user of Services, we will still use your Personal Information as described herein with respect to your use of the Services.

7. How We Share Personal Information
We do not sell or rent your personal information to anyone. We do not share your personal information with anyone outside of Corval for their promotional, including marketing, use. We only share your Personal Information with third parties as described in this Privacy Policy, to carry out your instructions, as may be compelled by law, or as necessary to protect our rights or property.

Third Party Service Providers. We have limited relationships with third parties to assist us in servicing you, for example, by hosting our services, or providing customer services. The contracts with these service providers outline the appropriate use and handling of your information and prohibit third parties from using any of your personal information for purposes unrelated to the product or service for which they’ve been contracted. These service providers are contractually required to maintain the confidentiality of the information we provide them.

Legal Disclosures. We may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required to comply with applicable laws, rules or regulations, to enforce or apply our Terms of Service or Terms of Use and other agreements, or to protect the rights, property, or safety of Corval, visitors to our Site or users of Services, or other agreements. For example, we may be required to disclose Personal Information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as a court order, subpoena, search warrant, or a law enforcement request or if we reasonably believe that such disclosure is necessary (i) to investigate, prevent or take action with respect to suspected or actual illegal activities or to assist government enforcement agencies, (ii) to protect the safety of any person from death or serious bodily injury, (iii) to prevent fraud or abuse of our Websites, products and services or infringement of our intellectual property rights in our Websites, products and services, (iv) to enforce our terms of use or your agreements with us, or (v) to investigate and defend ourselves against any third party claims or allegations.

Business Transfers. Should we sell, merge or transfer any part of our business, part of the sale may include your Personal Information and you agree that any such third party will have the right to continue to use your Personal Information and other information that you provide to us or which we obtain through your use of our Site and/or Services.

Aggregated or Anonymized Data. We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.

With Your Consent. We will share your Personal Information with third parties when we have your consent to do so.

8. Security of Personal Information
We protect the confidentiality and security of your Personal Information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures designed to protect your Personal Information from loss, misuse or unauthorized alteration. Our employees are trained and required to safeguard your Personal Information and, using physical, electronic and procedural safeguards, we restrict access to Personal Information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.

Although Corval uses industry standard security measures, the Internet is not a 100% secure environment and Corval cannot, and does not, ensure or warrant the security of any information you transmit or store using the Corval service. There is no guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of Corval physical, technical or managerial safeguards and we are not responsible for third party circumvention of your privacy settings or Corval’s security measures.

In the event that Personal Information is compromised as a result of a breach of security, Corval will promptly notify those persons whose Personal Information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, by email, or as otherwise required by applicable law.

Corval’s Site and Services are hosted in datacenters in the United States.

9. Our Retention of Personal Information
We retain Personal Information for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with applicable laws, legal process and our legal obligations, resolving disputes, enforcing our agreements and protecting and defending our rights and property.

10. Third Party Links; Embedded Content
When you click on links on our Site or through Services, you may leave our Site or Services. We are not responsible for the privacy practices of other sites and we encourage you to read the privacy statements at such sites. 

Articles on this Site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. Public Forums
We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be made public and may be collected and used by others. We will correct or delete any information you have posted on our servers if you so request, as described in “Opting-Out and Unsubscribing” below.

12. Children
Children are not eligible to use our Websites and we ask that minors (under the age of 18) do not submit any personal information to us or use our Websites. Our Websites are not directed to children under 18 years of age. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@corval.com . If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

13. Your Rights as an Individual Based in the EU
Corval commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our privacy practices should first contact Corval at: privacy@corval.com.

Access to your information: You have the right to request a copy of the personal data we hold about you.

Correcting your information: We want to have accurate data. Please contact us if you think the personal data you provided to us is not up to date or correct.

Deletion of your information: You have the right to ask us to delete personal data about you if it no longer is required for the purpose it was collected, you have withdrawn your consent, you have a valid objection to us using your personal data, or our use of your personal data is contrary to law or our other legal obligations.

Objecting to how we may use your information: You have the right at any time to require us to stop using your personal data for direct marketing purposes.  In addition, where we use your personal data to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal data unless there are overriding legitimate grounds to continue.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal data.  This right might apply, for example, where we are checking the accuracy of personal data about you that we hold or assessing the validity of any objection you have made to our use of your personal data.  The right might also apply where this is no longer a basis for using your personal data but you don’t want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal data with your consent, for legal claims or where there are other public interest grounds to do so.

Automated processing: If we use your personal data on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your personal data with your consent or as part of a contractual relationship with you.

Withdrawing consent using your information: Where we use your personal data with your consent you may withdraw that consent at any time and we will stop using your personal data for the purpose(s) for which consent was given.

Please contact us if you wish to exercise any of these rights. You can find our contact data below under “Opting Out and Unsubscribing”.

14. Reviewing, Correcting and Removing Your Personal Information.
Reviewing, Correcting and Removing Your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:
●      To review the user information that you have supplied to us

●      To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us

●      To request that your user information not be used to contact you

●      To request that your user information be removed from any solicitation list that we use

●      To request that your user information be deleted from our records

●      To otherwise opt out of receiving solicitations

To exercise any of these rights, please contact us at privacy@corval.com or by sending us postal mail to Corval LLC, PO Box 101, Waban, MA 02468, USA.  We will promptly change, correct, or delete your information. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.

15. Opting out and Unsubscribing.

To Unsubscribe From Our Communications. You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link at the bottom of mass emails or by sending us email us at marketing@corval.com or by sending us postal mail to:  Corval LLC, PO Box 101, Waban, MA 02468, USA

How You Can Opt Out of Web Tracking. There are several ways to opt out of web tracking:

Most browsers allow you to block third-party cookies or prevent cross-domain tracking. This will limit the cookies that can be set by third-party scripts. This will not completely eliminate tracking by some third-party services though as they may use first-party cookies.

Most browsers also allow you ask not to be tracked (it sends the “Do Not Track” request header). If you have enabled this feature, we will not track the pages you visit in a way that enables us to connect them to your personal information. Your page views may still be collected anonymously though. Many of the third-party services we use for collecting anonymous data also respect the Do Not Track setting.

16. Third Party Vendors. 

Some of the vendors we use that may collect and use Personal Information on our behalf are as follows:

  1. WordPress: We use WordPress for our website. WordPress also stores personal information in their user profile. Read WordPress’ privacy notice here https://wordpress.org/support/article/wordpress-privacy/.
  2. Google Tag Manager: We use Google Tag Manager to manage and deploy marketing tags (snippets of code or tracking pixels) on our Site. Read Google Tag Manager’s privacy policy here: https://www.google.com/analytics/tag-manager/use-policy/
  3. Google Analytics: We use Google Analytics to analyze how our website is used, including to review data on Site visits, including geographical, browser information, platform information, page information, visit duration, referring site, time of visits, and click throughs. Google will store this information and use it to produce reports for us. The data is used to improve our Site. Read the Google Analytics privacy policy here: https://policies.google.com/privacy?hl=en
    Hubspot: We use Hubspot, an integrated marketing and CRM software solution, to communicate with our customers and prospects as well as to track campaigns, perform website analytics and track event actions from our leads in our CRM. Read Hubspot’s privacy policy here: https://legal.hubspot.com/product-privacy-policy
    UserSnap: We use UserSnap as our centralized portal for customer feedback, including bug reports and feature requests.  Read UserSnap’s privacy policy here: https://usersnap.com/privacy-policy